Your order

Request / create an offer

In case you need an offer before ordering, just chose your desired item and create an offer in our online shop. For quote requests for several products you can send us an e-mail to [email protected]. If you have a certain delivery date, please note this already in your request.

How to order?

Please see our detailed instruction here.

Order by e-mail and fax

The easiest way to order is directly online. An order by e-mail or fax is also possible. Please note us the exact article name, amount of items, the size, the shipping and billing address and your desired payment method. If there is any latest delivery date given, please note this as well. E-mail: [email protected] Fax: +49 (30) 3450679-99

May I get several motifs / products in one order?

Yes. Please place all different items you want to order in one cart. You can later match al different motifs to the products as needed. They will then all be shipped together. One order per product is not necessary.

I need my product on a certain date!

On each product page you can see the estimated shipping date. The shipping time is additional. Most of our products are also optionally available in express production and / or express shipping. Please note your latest delivery date in the comment field in the ordering process to check, if any action is necessary.

What is the status of my order?

You will receive automatically generated e-mails with information about the order status, when you have placed your order online. Under the point „My account“ you will find all detailed information via „request order status“.

Production time

For every item you can see the standard production time (e.g. 4 or 7 business days, Mon-Fri). Many products are optionally available in express production (48 or 24hours). Please choose this directly in the item. Please mind, the delivery time is not included and comes on top.

Change of your order

Depending on the progress of your order, changes may be possible. If you want to change something in your order (e.g. shipping method, payment method, shipping or billing address) please send us an e-mail with your order number to [email protected].

Different manufacturing

On most of our product you can choose different option directly on the product page. For e.g. banners you can select and enter different manufacturing on the product page (e.g. 3cm hemstitch on one side). Special manufacturing requests will be checked for feasibility and we will send you a corrected order confirmation. You can also write us in advance if you need any special manufacturing to [email protected].

Print confirmation and order clarification

Order clarification means that your printing data are confirmed to be ready to print, and the payment is clarified (credit card, PayPal, Sofortüberweisung, invoice payment has been released or receipt for advance payment has been received). If order clarification is given until 4 p.m. the production starts the following business day (Mon-Fri). If order clarification is given after 4 p.m. the shipping date might delay. For more information, please click here.

Complaint

We want you to be pleased with our services and products.
If you should have received a defective item, please take a photo of the whole product and a close up of the default. A comparison is ideal. For size comparison you can place a coin next to the defective spot or for colour comparison a white paper Please send us an e-mail with the photos, your order number and a description of the defect to [email protected].
We will handle your complaint with priority and contact you as fast as possible.

Can I order as a private person?

No, the sale to private persons is not possible. The sale occurs to companies, legal persons of public law or special assets under public law according to von § 310 Absatz 1 BGB.

Products

Differences between retractable banner stands

Our retractable banner stands are different in the size of the banner, the design of the base, the weight and the printing materials. You should choose depending on time of use, design preferences, available space and budget. There are various retractable banner stand models and qualities to choose from. Here you'll find an overview of all our retractable banner stands and banner stands.

Differences between vinyl and mesh vinyl banners

Vinyl banners are classic advertising banners made of firm and even material, which is commonly known as truck tarpaulin. The Mesh vinyl material banner has approx. 1mm big, evenly distributed holes therefore it is recommended when used in higher wind loaded places like bridges, scaffolds, construction sites and other free standing places of use, because the material structure lowers the wind load because of a higher air permeability. Both materials are hardly flammable certified (fire safety classification B1, which is mandatory on many indoor events). You can select different options on the product page for an custom manufactured and printed banner. If you prefer a lighter material, you can also find fabric and textile banners in our online shop.

What is the difference between standard and premium banner printing?

The standard printing is especially suitable when the banner will be used for scaffold covering, advertising on buildings and houses, logo illustration etc. The printing quality is 300x300 dpi (dots per inch). When the viewing distance is 2m or more the viewer gets a photorealistic impression. The premium printing is high-resolution, because it is printed with 720x720 dpi. It is also photorealistic in close range and ideal for detailed graphics and photos.

Double cut stickers

If possible do not place small fonts / texts, logos or fine lines in the cutting area. We produce your sticker with a 5mm overlap. While attaching you can make a double cut between the two adhesive parts to ensure an accurate overall picture.

How to make a double cut:

1. First you attach the first part of your sticker on the wished surface. Then attach the other sticker part with a 5mm overlap to the first to make a fitting overall motif.
2. Now make a cut along the middle of the overlap (dividing both foils) with the help of a cutter and a cutting ruler.
3. Now you can take off the cut sticker strip of the top sticker from the lower adhesive.
4. Detach the upper sticker a few millimetre at the cut line and remove the small cut strip of the lower sticker, too.
5. Stick the (peeled off a few millimetre in the last step) upper sticker back to the surface and run a squeegee along the cut line. The printed sticker parts should result in a homogeneous motif.

Printing

Swatch material

If you wish to see our offered materials in advance, e.g. to check the structure or colour intensity, you can send us an e-mail to [email protected]. We will send you the requested printed swatch materials for free via mail.

When and how do the colours change?

To all printings a permanent chemical process occurs, which leads to colour changes. Also UV radiation has influence on the printed material. This also includes displays, banners and stickers used indoors (e.g. shop window or window) and red will become magenta by time for example.
Also printing and technical features are subject to a certain tolerance in the production process. That‘s why reprints and new printings, which were made later, appear different than the original colours and differ from the first print. These factors are especially important for exhibition displays, when single strips are ordered. If the colour compatibility is of high priority, we recommend to order a proof in advance. This allows you to counteract colour values and adjust them in your file, if necessary.

Proof / preprint

To check the colour reproduction of your file, you can order a preprint in advance. We recommend a proof especially for same motifs, colours and/or photos, which should be printed on different materials. If you need a certain colour, we recommend a colour chart. For that you can create a file with 10 different variants of a colour shade (e.g. small squares with the corresponding CMYK values). An example you can find here (PDF). The preprint is offered in DIN A3 format (29.7x42cm). Please note that the shipping date of your original order postpones.

Colour conversion

Special and spot colours like Pantone, RAL, HKS and real gold and silver shades are not possible in digital printing. They will be converted, resp. simulated, automatically to CMYK. We can give no guarantee for colour deviations caused by conversion.
Please note that special colours are never 100% accurate in digital printing. If colour accuracy is of high priority, we recommend a proof / preprint in advance.

Shipping

Shipping costs / shipping types

All informationen can be found here.

Shipping date / delivery date

The displayed (estimated) shipping date is the date on which your order will be handed over to the delivery company. It does not state the date of delivery. The shipping time adds according to chosen shipping type (e.g. UPS Standard or UPS Express Saver). All information for shipping and shipping costs you can find here.

Several Shipping addresses

Please place an order for each shipping address.

Change billing and / or shipping address

Please inform us about changes in good time and stating your order number only to [email protected]. Changing the shipping address when paying method „PayPal“ was selected is not possible.

Neutral shipping

Of course you can state that you wish a (sender) neutral shipping when ordering. Then you will be declared on the shipping label as well as on the delivery note as sender. Alternatively you can send us your delivery note and order number to [email protected] before shipping.

Track shipping via UPS

We ship with UPS. On the homepage https://www.ups.com/de/en/Home.page?loc=en_DE you can track your package with the tracking number we will send you by e-mail before handing over to shipping.

Pick up

When shipping method „Pick Up“ was selected your order is ready for collection on the indicated „shipping date“ from 4 p.m. When ordered in our online shop you will be notified by e-mail, when not ordered online you will be notified by phone.

Payment

Paying methods

You can chose between the payment methods invoice (after audit and if invoice adress is in germany), PayPal, credit card, Sofortüberweisung (direct online payment when placing order online) and payment when pick up (cash or with debit card or credit card).
For more information please click here.

Invoice and invoice request

Easily you can order on invoice request. The invoice audit takes 1-2 business days (Mon-Fri). Therefore the shipping date postpones. The audit is made on the basis of the available information about your company structure (p.r.n. via Creditreform Hamburg).

Orders with billing and / or shipping addresses abroad

The payment for a billing address abroad is only possible with advance payment or credit card. The shipping costs cannot be calculated by the online shop automatically. The actual shipping costs will be calculated after ordering and the invoice total will be corrected and send to you. Please note: it might be required that for deviations between billing and shipping address the order has to be taxed depending on the specific requirements. If you have any questions, please feel free to contact us via [email protected].

Discounts

When you create an account you can assign to a customer group. If your company is an advertising agency or a graphic office you can assign to “Reseller” (Wiederverkäufer). If you are a public or social institution like a public authority or an incorporated society you can assign to “Public institution” or “Social institution”.
After registration (when you are logged in) the discounted prices are shown automatically in the online shop.
If none of the groups fit to your company, please select the customer group “Normal”.
The selected customer group (price group) will be audited when you place an order according to the available information. Discounts might be dropped if the selected customer group is not applicable with the available information. We will inform you if there are any changes. For more information, please click here.

Printing data and file check

Service for printing file creation

If it is not possible for you to create your printing file we can offer you a graphic service to create your motif for the ordered products on request.

For that please send us the following information to [email protected] stating your order number:
- a draft / sketch (e.g. as word document) concerning the look and arrangement incl. font, font type and wished color codes
- logos, photos and graphics if should be included in your motif
- completion date of your order

Our partner graphic-designer will contact your for a quote. If you accept we will adjust your order and send you the actualized order confirmation. Of course you can request a quote to appraise the expenditure in advance, too. Please note: The production start and handover for shipping will postpone according to data supply. After order processing we will send your your created file..

File handling

Please find more nformation here.

File check

Please find more nformation here.

File upload

Please find more nformation here.

How can I release my data for print?

If you wish to release your defective file (e.g. low resolution) for printing, you can send us an e-mail to [email protected] with your order number and your written release. We cannot accept file releases by telephone.

Will I get a view for file release?

When your printing file has been checked positively, we will not send you a view file or a release PDF. Your file goes directly to print to meet the delivery date.

How long do you save my printing data?

The printing data you sent us to process your order will be saved 3-4 months. Then they will be deleted. If you wish us to save your data longer or delete earlier, please notice us by stating your order number via [email protected]. You can also order a data CD for 4.50 EUR net.